Orders are shipped within 24 hours, generally, if you place an order before 1PM Mountain Time it will ship that day.
Your order's expected delivery window is shown once you select your shipping method.
For those located in the United States, we offer an expedited shipping option. The arrival time and shipping costs are calculated based on your location, the weight, and the dimensions of the item that you are ordering.
Orders with Expedited Shipping must be placed BEFORE 1PM Mountain Time to guarantee same day shipping. Expedited orders placed AFTER 1PM will add one additional day to shipping times.
If the order arrives late, and you are interested in keeping the item(s) we will refund you the difference of what you paid and Economy Shipping.
Economy Shipping (5-8 Business Days) to the continental US is a flat rate of $4.50 and is only available for orders where the items ordered weigh less than 1 pound.
Standard Shipping (3-4 Business Days) to the continental US is a flat rate of $6.50
Orders over $75.00 qualify for free standard shipping. (Continental US orders only)
Shipping to Alaska and Hawaii is calculated at checkout based on your location and the service selected.
Shipping to US Territories is calculated at checkout based on your location and the service selected.
Your order's shipping service is selected at the discretion of our fulfillment team at the time the order is shipped. This is to ensure that your order arrives within the window that you selected. However, the majority of orders will be shipped via United States Postal Service (USPS).
If you do not receive deliveries through USPS please contact us at firstname.lastname@example.org and we can use an alternate shipping method.
Thank you so much for shopping with us! When it comes to purchasing online we know how difficult it can be to determine what works for you.
To initiate a return please email us at email@example.com
Unwashed, unworn and unused merchandise may be returnedwithin30 days of purchase date. Original Shipping charges will not be refunded.
Clearance items are not eligible for a refund.
If you choose to use our return shipping label, be aware, the cost of the label is deducted from your refund.
Items smelling of perfume, or strong odors or marked with makeup are not valid for return and will be refused.
These products are seasonal and have a high risk for sell out. Because of this, the return for refund window is 15 days from the tracking number delivery date.
The item must be returned inoriginal condition. It has not be worn, washed, snagged, stained, or damaged in any way. It is free from all deodorant marks and any make-up or foundation, as well as any perfume or strong odors
All tags are still attached and hygienic liner is still in place
*Any items returned that fall into the categories listed above that are nevertheless authorized or any other authorized returns that fall outside of the policy guidelines for whatever reason may be subject to a restocking fee that will be deducted from your refund to be determined by our return team based on the severity of the item
**Any swimwear bought using a code of more than 35% off is FINAL SALE.
There are two ways to go about returning your item(s). Please contact us at the aforementioned email address stating which of these methods you would like to use.
1) You can send the items back to us using your own choice of postage and carrier. Just package the item(s) up and send it to us at:
2) We can send you a prepaid mailing label. We do deduct the cost of the return label, up to $6.50, from the refund that is issued.
Unwashed, unworn and unused merchandise may be returned within 30 days of purchase date. Original Shipping charges will not be refunded.
Once returned item(s) is/are received, your item will be processed within 3-5 business days. If returned merchandise is deemed to be in returnable condition, and you’ve requested a refund for your order (rather than store credit), the refund will be issued to your bank equal to the price of the returned item(s), included sales tax (if applicable), minus the cost of the shipping label (if applicable). Please allow 5-10 business days for the amount to reflect in your account (timing will vary based on your financial institution).
Promo codes are not valid on prior purchases. Items purchased with a promo code may be returned within 30 days of purchase for a refund of the price paid for the item(s)*. Shipping charges will not be refunded. Expired promo codes will not be accepted.
*Unless otherwise stated for a special promotion (for example, all swimwear bought with a code of more than 35% off is final sale).
*If you choose to use our return shipping label, be aware, the cost of the label is deducted from your refund.
*Route Shipping Insurance is anoptional, additional insurance service provided by a third-party and is notrefundable.
Our exchange process involves two separate transactions. You will need to return the item(s) you want to exchange, and place a new order for the replacement items.
We’ve made exchanging your Tilden Co. orders as easy as possible. If you live in the US, US territories or have an APO, simply:
Within 24 hours of submitting this request, you will receive a downloadable prepaid return label via email. If it does not appear in your main inbox, search your Junk-email box. If you still are unable to locate the email, please let us know and we will resend it to you.
Place a new order at tildenco.com for the item that you want to exchange for. Drop the item(s) and the packing slip in the original package when possible and seal securely. Print the label and attach it included with your order, to the outside of the package. Drop your return in any US Mailbox, hand to your carrier, or take to the local post office.
Notes for Exchanges
*For items purchased with a one-time only discount (i.e. coupon code or special sale) that you cannot receive by placing the order yourself, please contact our customer service team and we would be happy to assist you with your exchange.
*If you have misplaced your printed Order Summary, you can sign in to your account, go to Recent Orders and print out a copy and place it in the bag or click here to print a generic return form.
*Items smelling of perfume or marked with makeup are not valid for return and a refund will not be issued*