Thank you so much for shopping with us! When it comes to purchasing online we know how difficult it can be to determine what works for you.
To initiate a return please email us at support@tildenco.com
Return Eligibility:
- Unwashed, unworn and unused merchandise may be returned within 30 days of purchase date. Original Shipping charges will not be refunded.
- Clearance items are not eligible for a refund.
- If you choose to use our return shipping label, be aware, the cost of the label is deducted from your refund.
- Items smelling of perfume, or strong odors or marked with makeup are not valid for return and will be refused.
Swimwear Returns
These products are seasonal and have a high risk for sell out. Because of this, the return for refund window is 15 days from the tracking number delivery date.
- The item must be returned in original condition. It has not be worn, washed, snagged, stained, or damaged in any way. It is free from all deodorant marks and any make-up or foundation, as well as any perfume or strong odors
- All tags are still attached and hygienic liner is still in place
*Any items returned that fall into the categories listed above that are nevertheless authorized or any other authorized returns that fall outside of the policy guidelines for whatever reason may be subject to a restocking fee that will be deducted from your refund to be determined by our return team based on the severity of the item
**Any swimwear bought using a code of more than 35% off is FINAL SALE.
Domestic Customers:
There are two ways to go about returning your item(s). Please contact us at the aforementioned email address stating which of these methods you would like to use.
1) You can send the items back to us using your own choice of postage and carrier. Just package the item(s) up and send it to us at:
Tilden Co.
2) We can send you a prepaid mailing label. We do deduct the cost of the return label, up to $6.50, from the refund that is issued.
Unwashed, unworn and unused merchandise may be returned within 30 days of purchase date. Original Shipping charges will not be refunded.
Once returned item(s) is/are received, your item will be processed within 3-5 business days. If returned merchandise is deemed to be in returnable condition, and you’ve requested a refund for your order (rather than store credit), the refund will be issued to your bank equal to the price of the returned item(s), included sales tax (if applicable), minus the cost of the shipping label (if applicable). Please allow 5-10 business days for the amount to reflect in your account (timing will vary based on your financial institution).
Promo codes are not valid on prior purchases. Items purchased with a promo code may be returned within 30 days of purchase for a refund of the price paid for the item(s)*. Shipping charges will not be refunded. Expired promo codes will not be accepted.
*Unless otherwise stated for a special promotion (for example, all swimwear bought with a code of more than 35% off is final sale).
*If you choose to use our return shipping label, be aware, the cost of the label is deducted from your refund.
*Route Shipping Insurance is an optional, additional insurance service provided by a third-party and is not refundable.
Exchanges:
Our exchange process involves two separate transactions. You will need to return the item(s) you want to exchange, and place a new order for the replacement items.
We’ve made exchanging your Tilden Co. orders as easy as possible. If you live in the US, US territories or have an APO, simply:
Within 24 hours of submitting this request, you will receive a downloadable prepaid return label via email. If it does not appear in your main inbox, search your Junk-email box. If you still are unable to locate the email, please let us know and we will resend it to you.
Place a new order at tildenco.com for the item that you want to exchange for.
Drop the item(s) and the packing slip in the original package when possible and seal securely.
Print the label and attach it included with your order, to the outside of the package.
Drop your return in any US Mailbox, hand to your carrier, or take to the local post office.
Notes for Exchanges
*For items purchased with a one-time only discount (i.e. coupon code or special sale) that you cannot receive by placing the order yourself, please contact our customer service team and we would be happy to assist you with your exchange.
*If you have misplaced your printed Order Summary, you can sign in to your account, go to Recent Orders and print out a copy and place it in the bag or click here to print a generic return form.
*Items smelling of perfume or marked with makeup are not valid for return and a refund will not be issued*
